Frequently Asked Questions
How will I know when my order has been dispatched?
You will receive an email from email@example.com to confirm that your item has been sent. From the time you receive your dispatch confirmation email we would expect you to receive your order within 2-5 working days for deliveries within the UK. Pleaes note our large Soft Play items (including ball pits, foam block sets, balance boards, kitchen helpers and play mats) take a little longer around 7-10 working days. Please see more information on these large items below.
Can I change the delivery address on my order?
If you wish to do this please contact us by emailing firstname.lastname@example.org asap after you have placed the order as we have a speedy warehouse team!
How do I make a change to my order?
If you would like to change or cancel your order please contact us and we will endeavour to have the order changed to suit your needs. Please note that this may not always be possible due to processing times and our commitment to a speedy dispatch from our warehouse.
The right to change your mind
We have all done it, ordered something and realised later it is no longer required. You have 14 days to change your mind which starts the day after you receive your goods. Please email us at email@example.com to organise a return. If its outside this time please still contact us and we will see what we can do.
Please note that only one active discount code can be used per order and may not be used in conjunction with any other offer or multi buy bundles.
Please note that discount codes can not be used on our Meow Baby Collection items as these prices include delivery.
Any issues will using a discount code - please just email us at firstname.lastname@example.org
How can I pay for my order?
We accept all major credit cards as well as Paypal and Klana. All items must be paid for prior to dispatch. We are unable to take an order and hold it pending payment.
When will payment be taken for my order?
Payment will be taken when you place your order.
When will the payment be taken for my pre-order?
If you have pre-ordered an item, we will take payment on dispatch. The only exception for this is if you choose to pay by Paypal, in which case the payment will be taken at the time of purchase.
All items ordered before 1:00p.m. will be dispatched same day - Monday to Friday. If you experience any issues with delivery, please contact us at email@example.com
How will I know when my order has been sent?
As soon as your order is dispatched from our Warehouse you will be sent an email to confirm that it's on its way.
Once my order has been dispatched when will I receive it?
Our UK deliveries are estimated at 3-5 working days from the point your order has been dispatched.
Do you charge for delivery?
Delivery within the UK is free for all orders over £30. Our normal delivery cost in the UK is just £2.95. We have Next Day Delivery in the UK at £4.95 (Monday to Friday only) and also Worldwide options available.
What do I do if I have not received my order?
Should your order not arrive within 7 days please contact us so that we can investigate with the delivery company.
What happens if I am not at home to accept my delivery?
In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For items attempted for delivery by a courier service, the courier will also leave a card and allow you to arrange for redelivery or collection.
Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day following the Bank Holiday.
Delivery/Return for large Play Equipment items -
Orders for our large soft play items, home play equipment, kitchen helpers, balance boards are sent from a separate warehouse and normally take around 7-10 working days* to arrive by UPS. Tracking information will be sent to you and UPS provide a scheduled delivery date and time slot which we advise you to follow as these can change which unfortunaly SMK has no hold over. Simply put the tracking code into google and it will take you to the UPS website to see up to date delivery information. Please note that once these large items have been sent to you we cannot cancel the order and any returns will have to be organised by you back to our warehouse. On the rare occasion there something is faulty with any of these items, please do contact us asap and we will endevour to sort it out for you. Please note that we can only sell these items in the UK and most European countries due to the shipping costs. *Delivery at peak periods such as Christmas may take longer but we will advise this when ordering.
We want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product to us, please email us directly at firstname.lastname@example.org
Please note that returned items must be in a re-saleable state, preferably in its original packaging (unless you are returning them as a faulty item which you should let us know about when you contact us).
When returning items we would suggest using a tracked service with proof of delivery for the return. Evri offer a low cost and insured service that you can find via this link https://www.myhermes.co.uk/
Unfortunately we cannot offer free returns as this puts up the prices across the site.
I have received an item that I didn’t order?
Apologies, our mistake! Please email us directly at email@example.com where we will arrange for the correct item to be sent out to you as quickly as possible, and for the incorrect item to be returned to our warehouse.
I have received my item but it's damaged / faulty. What should I do?
If your item has arrived damaged or is faulty then we will endeavour to put this right as soon as possible, either by sending a replacement item to you or refunding your account. In the unlikely event that your order is received damaged or faulty all you need to do is contact us within 7 days of the item being dispatched to you and we will provide you with the relevant returns information.
How do I return an item?
To arrange a return please contact us as above and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorisation (RA) number.
When will I receive my refund/replacement?
We will process your refund / replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and, if the replacement is not available a refund will be given instead.
Returns for large play equipment items - please see the note about these above.
For enquiries relating to orders from stylemykid.com please contact our dedicated customer support team using firstname.lastname@example.org
For general equiries about stylemykid.com and STYLE MY KID LTD please email us at email@example.com.